Traveler Terms

Last updated 26 September 2026 These terms explain how booking a stay through Sole e Solco works: what Sole e Solco does, what the estate you stay with does, and what you agree to when you book. At checkout you are asked to accept the version of these terms in force at that moment, and your booking keeps that version. 1. Who does what Sole e Solco is an online marketplace for stays at independent estates, villas, vineyards and agriturismi. Each stay is provided by an independent estate (the "estate"). Sole e Solco is not the provider of your stay. When you book, your contract for the stay is concluded directly with the estate. Sole e Solco facilitates your booking, your payment and first-line support, as a marketplace intermediary. Checkout, your confirmation page and your confirmation email name the estate's legal name, and say so in these words: "Your stay is provided by [the estate's legal name]. Sole e Solco facilitates your booking, payment, and support as a marketplace intermediary. Your stay contract is concluded directly with the provider." 2. Booking, with or without an account You do not need an account to book. Your confirmation email contains a private link to your Journey, your stay's own page, where you can see your booking and ask to cancel it. If you create an account, you can sign in with a link sent to your email address or with your Google account, and see your stays in one place. You must be at least 18 to make a booking or to create an account. Anyone who can open your email can use the links we send you, so keep your email secure. You can delete your account at any time from your account page. Your bookings are kept, because they are records the estate and Sole e Solco must keep, and the links in your confirmation emails still open them. 3. Making a booking Before you pay, checkout shows: - the estate's legal name and the property; - your dates and the number of guests; - the price, how much of it you pay online now, and any balance you pay at the property; - the property's cancellation policy; - how tourist tax is handled; - these terms, with their version and date, which you are asked to accept. When you continue to payment, the dates are held for you for a limited time. If the payment is not completed in that time, the hold ends, the dates are released and no booking is made. Your booking is confirmed only when our payment processor, Stripe, confirms to us that your payment has succeeded. We then show your confirmation and send it to you by email. Returning to our site from the payment page does not, on its own, confirm a booking. If you have paid and have not received a confirmation, write to support@solesolco.com. 4. Price and payment The estate sets its prices. The price at checkout is the sum of the nightly rates, any cleaning fee and any fees for extra guests, in euros. Tourist tax is not part of it (see section 6). Sole e Solco does not charge you a separate booking fee. The amount due online is charged through Stripe to the estate's own Stripe account: you pay the estate, and your statement may show the estate's name. You enter your card details on Stripe's payment page, and Sole e Solco never receives your full card number. Any balance shown as due at the property is paid directly to the estate, at the property, in the way the estate tells you. It does not pass through Sole e Solco. Your bank or card issuer may charge its own fees, for example for currency conversion. Those are outside our control. 5. Extras Some estates offer extras for your stay, such as breakfast. Extras are provided by the same estate that provides your stay, and your agreement for them is with that estate. You pay for them online, through Stripe to the estate, in the same way as the online part of your stay. 6. Tourist tax Tourist tax (imposta di soggiorno) is set by each comune. It is not collected online and is not included in the price at checkout. Where it applies, you pay it to the estate at the property, and the estate tells you the amount. 7. Cancelling your booking Each property has one cancellation policy. Checkout shows it before you pay, and your booking keeps the policy it was made under, even if the property's policy changes later. To cancel, use "Request cancellation" on your Journey, or write to support@solesolco.com. Your request is reviewed and the booking's cancellation policy is applied. Nothing is charged or refunded until then. The policy sets what share of your online payment is refunded, according to how many days before arrival you cancel. A refund is paid through Stripe to the card or account you paid with. Because your stay is booked for specific dates, the 14-day right of withdrawal for contracts made at a distance does not apply to it (Italian Consumer Code, article 59(1)(n)). The cancellation policy applies instead. 8. Your stay The estate is responsible for your stay: the accommodation and its safety, the services it offers, the information about its property that it provides, and the local rules that apply to it. Italian law requires estates to register their guests with the authorities, so the estate may ask for your identity documents when you arrive. For anything on site, speak to the estate directly. For your booking and payment, write to support@solesolco.com. 9. The concierge Some estates offer a concierge on their pages that answers questions using AI. It answers only from information the estate has approved, and it can be wrong or incomplete. It does not make decisions or promises about refunds, cancellations, safety, medical, immigration, tax, insurance or legal matters: it passes those questions to a person. Nothing it says changes your booking or these terms. 10. Reviews After a stay booked and paid through Sole e Solco has ended, you may be invited to review it. Write only about your own stay, and honestly. Your review is shared with the estate. Sole e Solco does not publish reviews at present; if it starts to, these terms will say how reviews are checked and published. 11. Reporting a problem with content To report something on Sole e Solco that you believe is illegal or breaks these terms, such as a listing, a photo or a review, write to support@solesolco.com with the page's address and what is wrong. We will look into it, and tell you what we decided and why. 12. Our responsibility Sole e Solco runs the marketplace with reasonable care: it shows each estate's information as the estate provides it, handles your booking and your payment through Stripe, and gives first-line support. Sole e Solco does not provide your stay and is not responsible for how the estate provides it, but it will help you raise a problem with the estate. Nothing in these terms limits or excludes any right you have under the consumer law that applies to you, or any liability that the law does not allow to be limited or excluded. 13. Changes to these terms We may publish a new version of these terms. Each version has its own number and date, and a published version is never changed. Your booking keeps the version you accepted when you made it; a new version applies only to bookings made after it is published. 14. Law and disputes These terms are governed by Italian law. If you are a consumer living in the European Union, you keep the protection of the mandatory rules of the country where you live, and you may bring a claim in the courts of that country or in Italy. 15. Contact Write to support@solesolco.com. How we handle personal data is explained in our Privacy Policy, at solesolco.com/privacy.